What do I do if I haven't received my voucher code or the voucher code doesn't work? Once you’ve made your decision, check out and your voucher will be sent via post within 2-3 working days. You will find instructions on how to go onto the Compliments Select site via a unique URL explain and how to select your preferred retailer. You receive your 16 digit Compliments Select voucher code by email (after completing your 28-day cooling off period). Both the John Lewis and Marks & Spencer vouchers will be delivered as a card whereas you will be receiving a paper e-code for Amazon. The Amazon voucher can only be redeemed online.
The John Lewis and Marks & Spencer vouchers can be used to purchase online as well as in store. The second email from Edenred will include your 16 digit voucher code that allows you to select your preferred retailer on the Compliments Select site. You will receive an email from Virgin Media soon after signing up confirming your eligibility of the Compliments Select voucher, it reminds you that you will receive an email with your voucher code 28 days post installation. If you do not receive your vouchers within 7 days, please contact Edenred on I get an email notification? After making your selection and checking out, your vouchers will be posted to you within 2-3 working days. Once in the site you can redeem your code for a range of vouchers. Within your email you will find a 16 digit code and a link to the Compliments Select site. You will receive your Compliments Select voucher code once completing the 28-day cooling off period via email from Edenred, an approved third-party supplier.
When and how will I receive my voucher code?
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